Job Description

Business Process Improvement, Principal Associate

Are you energized by untangling and solving complex business challenges? As a Business Process Improvement, Principal Associate, you'll play a pivotal role in transforming how Capital One's Commercial Bank operates. You will drive critical process improvements that enable our teams to deliver exceptional experiences for our associates and clients.

In this role, you will be part of a smart, talented team responsible for redesigning key business processes. We're looking for an experienced professional who can think strategically, influence stakeholders, and deliver measurable and lasting change.

Responsibilities : 

• Lead collaborative process improvement initiatives that are impactful to efficiency, risk, and client/associate experience 

• Document and analyze current state business processes and lead projects (creating process maps, process analytics, project reports, presentations, business cases, and project charters) 

• Redesign and optimize workflows/processes using analytical Lean Six Sigma principles/tools 

• Design future state business processes and controls that achieve and sustain desired outcomes 

• Lead workshops and brainstorming sessions to creatively design/facilitate solutions 

• Teach, facilitate, and coach Commercial Bank associates and leaders to achieve breakthrough improvements.

• Teach process optimization tools (i.e. root cause analysis methods, FMEA) to your project team and the larger organization including why and how we use them.

• Deliver presentations to peers and leaders, including up to the executive level. 

• Work on 3 or more projects at a time varying in size and complexity

You’d Thrive in This Role If You:

The ideal candidate is an experienced process improvement professional with a strong track record of delivering results and influencing change on complex projects.

• You are a natural problem-solver, skilled at navigating ambiguity and breaking down complex issues into manageable, actionable steps.

• You are a gifted communicator and facilitator, able to build strong relationships and generate consensus among diverse groups.

• You are a "player-coach" who can both dive deep to execute on projects and help elevate the skills of those around you.

• You are passionate about continuous improvement and motivated by empowering others to work more effectively.

• You have deep experience in leading large-scale, cross-functional projects using methodologies like Lean, Six Sigma, or Agile.

Basic Qualifications : 

• High School Diploma, GED or equivalent certification

• At least 3 years of process improvement experience

• At least 3 years of experience managing project deliverables

Preferred Qualifications : 

• Bachelor’s Degree or military experience

• Lean Six Sigma Certification or Prosci Certification

• 4+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)

• 4+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

#CommOps

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $93,400 - $106,600 for Principal Process Manager

McLean, VA: $102,700 - $117,200 for Principal Process Manager

Plano, TX: $93,400 - $106,600 for Principal Process Manager

Richmond, VA: $93,400 - $106,600 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Tags

Full time, Part time, Work at office, Local area,

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