Job Description

Position Title: Helpdesk II

Employee Status: Contract to Hire

Location: On-Site, 20% Travel required to Des Moines Iowa

Purpose:

We are seeking an experienced and hands-on Help Desk/IT Manager to lead and manage all aspects of our organization's technology infrastructure. The ideal candidate will bring deep technical expertise across hardware, software, networking, and security, while also contributing to strategic planning and innovation. This role requires someone who is equally comfortable working with end-user systems and enterprise-level technologies, with a passion for continuous learning and emerging tech such as the Internet of Things (IoT).

Responsibilities:

• Oversee the day-to-day operations of the IT department, including end-user support, systems administration, and infrastructure management.

• Manage and maintain computer systems, printers, iOS and macOS devices, and wireless technologies.

• Administer Microsoft 365, including Exchange, SharePoint, and Teams environments.

• Maintain business servers and domain controllers, including user and group management via Active Directory.

• Ensure implementation and adherence to Multi-Factor Authentication (MFA) and other security best practices.

• Design, implement, and maintain secure network architectures, including LAN/WAN, firewalls, and remote access.

• Monitor and enforce IT security policies, ensuring data integrity and compliance.

• Evaluate and integrate IoT technologies to support business innovation and automation.

• Support custom computer builds and maintain a home lab for testing and prototyping solutions.

• Provide leadership and mentoring to junior IT staff (if applicable).

• Coordinate with other departments to align IT strategies with business goals.

Work Requirements, Experience, Education, and Skills:

• A+ Certification (CompTIA) or equivalent hands-on experience.

• Proven experience with a wide range of IT systems, including:

• Windows and macOS environments

• iOS device management

• Printers and peripherals

• Wireless networks and endpoint security

• Proficiency with Microsoft 365, Active Directory, and server administration.

• Experience with network infrastructure and security protocols.

• Familiarity with MFA systems and modern cybersecurity frameworks.

• Demonstrated interest or experience in IoT technologies.

• Hands-on experience with home labs or building custom computing environments.

• Strong problem-solving and project management skills.

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Additional certifications (e.g., Network+, Security+, Microsoft Certified, Cisco, etc.).

• Experience working in small to mid-sized business environments.

• Excellent communication skills and a collaborative mindset.

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