We are conducting a confidential search for an experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for a skilled troubleshooter with strong technical knowledge and excellent communication skills.
Key Responsibilities:
Provide remote and onsite end-user technical support (approx. 70% remote / 30% onsite).
Perform systems monitoring, reporting, and issue resolution.
Troubleshoot desktop, network, and cloud application issues quickly and effectively.
Support and manage Windows desktops and common business applications.
Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.).
Configure and maintain networking systems including routing and firewalls.
Provide occasional support for VoIP, macOS, and Linux environments.
Maintain strong documentation of issues, resolutions, and system updates.
Qualifications:
2+ years of IT helpdesk or technical support experience.
Strong troubleshooting and diagnostic skills.
Comprehensive knowledge of Windows desktop systems.
DataClear Certification (or equivalent) required.
Moderate knowledge of cloud platforms and networking/firewall administration.
Excellent communication skills, patience, and customer service orientation.
Must be based in the Portland/Vancouver area and able to travel to client sites as needed.
Compensation & Benefits:
Salary range: $85,000 – $125,000/year (based on experience).
Quarterly profit-sharing bonus.
Full employer-paid health insurance.
401(k) retirement plan.
Paid time off (PTO).
Relaxed and supportive work environment.
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