Job Description
Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.
We are currently seeking an
IT Helpdesk Technician I . This role will be responsible for responding to IT support requests, which include but are not limited to: physical equipment setup and troubleshooting, responding to support requests via ticket systems or as directed by a manager/supervisor, and the shipping or other delivery of IT equipment. Related duties will include keeping track of IT inventory, ensuring that hardware is available for incoming employees, and the collection and repurposing of hardware from former employees. Hardware management responsibilities will also include maintenance, troubleshooting, and occasionally procurement of audio/visual equipment used in meeting/conference rooms throughout the company.
Responsibilities include but are not limited to: - Be the first point of contact for issues regarding equipment, software, and other IT requests
- Provide basic troubleshooting for local and remote employees
- Respond to service desk tickets and provide solutions for reported customer problems
- Escalate higher-level requests to more senior members of the IT department as appropriate
- Help with internal office moves and buildouts
- Support printer/scanner setup and troubleshoot printing/scanning issues
- Log and track issues using company ticketing system, and maintain history records and related problem documentation
- Keep peers / manager informed of trends and any significant problems or delays
- Keep customers updated on status of reported problems or projects
- Demonstrate flexibility and adaptability in work schedule to work some evenings and weekends for special projects
- Assist in AV setups as needed for meetings
- Other duties as assigned
Minimum Qualifications: - Relevant undergraduate degree or at least 2 years of related experience in IT support services
- Basic knowledge of Windows and Mac OS X
- Basic knowledge of networking
- Experience with Microsoft Office and SharePoint
- Ability to work and thrive independently
- Ability to interact successfully with internal clients and present in a primary role
Compensation to commensurate with experience with the pay band of $24 - $32/Hourly Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).
AI Use At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one's own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine.
Equal Opportunity Employer Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.
Office Locations and a Remote Workforce Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.
Background Check Information Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.
Reasonable Accommodations Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.
Privacy Notice for Job Applicants
Job Tags
Hourly pay, Work at office, Local area, Weekend work, Afternoon shift,