Job Description

The Portland Regency Hotel & Spa is looking for Security to join our team! A beautiful Historic Hotel of America located in the heart of Portland's Old Port District. Shift: Friday and Saturday 11:00pm - 7:00am Summary: The Security position works with the Night Auditor to ensure the safety and needs of all hotel guests. It entails making decisions on their own that are in the best interest of both the hotel and its guests, remembering at all times that guest service comes first. Essential Duties and Responsibilities: include the following. Other duties may be assigned. * To provide excellent guest service by being courteous, prompt, and professional. * Must have knowledge of all aspects and facilities of the Hotel. * Handling all guests' requests and/or complaints in a professional and knowledgeable manner. * Responsible for signing in and out” the Security keys at the Front Desk. * Assisting guests with parking of their vehicles and helping them with luggage to their rooms when necessary. * Assisting guests with any of their needs.(i.e., extra towels, blankets, minor maintenance problems, etc.) * Assisting in snow removal when necessary. * Assist the night auditor in answering the hotel phone. * To take care of the wake up call information and to deliver coffee calls to rooms until the Room Service attendant arrives. * Check and secure all areas of the hotel, inside and out. Checks and secures all overnight rooms and function rooms, offices, etc. * Do a walk around the outside of the building and check the hotel parking lots continually throughout the night. * Handle all disturbances within the hotel and make decisions regarding disturbances with the assistance of the Night Auditor. * Displays coffee in the lobby in the morning. * Assist guests to and from the airport and various local transportation sites as needed. * To perform any other related duties assigned by your manager or any other manager. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses, Registrations This position requires a valid driver’s license. Must have driver’s license for a minimum of two years. Education and/or Experience One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employee’s of the organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus and adjust. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions and vibration. The noise level in the work environment is usually moderate. Safety To abide by the safety requirements of the Portland Regency Hotel & Spa and this department as outlined in your safety manual and report all accidents to a supervisor immediately.

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