Job Description

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Welcome to Willows Lodge, an idyllic escape just 30 minutes from Seattle in the charming setting of Woodinville, Washington. Proudly part of the Pyramid Global Hospitality portfolio, Willows Lodge offers 84 inviting guest rooms, 7 versatile meeting rooms, and a total of 5,000 sq ft of meeting space. More than just a retreat, Willows Lodge seamlessly integrates comfort with career opportunities.

Situated in the heart of Woodinville, Willows Lodge embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.

Join us at Willows Lodge, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that appreciates the unique charm of Woodinville. With comfortable guest rooms, versatile meeting spaces, and the added luxury of an on-site spa, every aspect contributes to a workplace that harmonizes with the serene beauty of Washington's wine country. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the tranquil ambiance of Willows Lodge!

Overview:

SUMMARY OF JOB

Direct, plan, and manage front of house operations of the Barking Frog with additional oversight of Fireside Lounge and Room Service at Willows Lodge. Create and manage beverage program with emphasis on wine, for Willows Lodge and all affiliated outlets. A majority of time is to be spent on the floor actively coaching, counseling associates and managing the guest experience.

 

ESSENTIAL JOB RESPONSIBILITIES

• Manage and direct activities of all FOH Staff of Barking Frog, in addition to Fireside Lounge and Room Service.
• Primary management of the daily floor operation of the Barking Frog with secondary management of Fireside Lounge.
• Manage Barking Frog floor during service to ensure the highest delivery of guest service.
• Manage the wine programs of Willows Lodge.
• Recruit and train FOH staff members.
• Establish specific goals and standards of performance management principles and practices to fully maximize productivity of FOH staff members.
• Coach, counsel, and discipline Barking Frog and Fireside Lounge FOH staff members.
• Ensure that all FOH Staff receive appropriate rest periods and meal periods.
• Create and deliver performance reviews for FOH staff members according to company schedule.
• Research new developments in the field to incorporate into food and beverage menus.
• Represent the hotel in the wine community and demonstrate position of leadership.
• Foster and maintain relationships with wine distributors and purveyors.
• Create and manage wine lists for Barking Frog, Fireside Lounge, Catering, and Room Service.
• Create wine and food parings for all outlets, including Barking Frog, Fireside Cellars, and Catering.
• Execute weekly ordering and monthly beverage inventory along with FSL Manager.
• Manage and delegate receiving and organization of daily wine deliveries.
• Execute selling of wine and spirits during service to maximize revenue through delivery of wine knowledge expertise to guests and employees.
• Create wine education to FOH Staff to maximize revenue.
• Deliver special wine presentations to guests for special events.
• Direct and manage guest recovery opportunities.
• Serve as liaison between FOH Staff and BOH Leadership.
• Lead daily pre-shift meeting at start of shift.
• Work closely with DoF&B in meeting and/or exceeding monthly budgetary goals as it relates to revenue and cost percentages to include labor.
• Represent hotel as Manager on Duty in the absence of Rooms Management.
• Attend and participate in regular Leadership, Operations, and Food & Beverage Meetings.

Qualifications:

REQUIRED JOB SKILLS

• Excellent communications skills: verbal and nonverbal
• Excellent organization skills
• Expansive wine, beer, and liquor knowledge
• Expansive food knowledge with an excellent palate
• Ability to manage, direct, schedule, supervise, and discipline employees
• Excellent attention to detail balanced with the ability to prioritize
• Ability to research new techniques and trends in the industry
• Ability to work in a fast-paced environment and work under pressure while stiill showing excellent people skills
• Ability to follow written and verbal instructions
• Ability to work independently, multi-task and delegate
• Excellent creative skills
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

TECHNICAL/FUNCTIONAL CAPACITIES OF THIS POSITION

• Expert Knowledge of wine
• Basic computer skills, including Microsoft Word and Outlook
• Basic knowledge of MS Excel

PREFERRED JOB SKILLS/VOCATIONAL EXPERIENCE

• Work experience in a hotel environment
• Experience directing a beverage program

Compensation Range: The compensation for this position is $75,000.00/Yr. - $78,000.00/Yr. based on qualifications and experience.

Job Tags

Work experience placement, Local area, Worldwide, Shift work,

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